Services
Seven disciplines,
one continuous path.
We connect customer experience, design, AI, development, analytics, product management and innovation into one team. No hand-offs between agencies, no gaps between insight and action.
Customer Experience
We map the journeys your customers actually take, find the moments that matter most, and redesign them. Multilingual, seasonal, data-backed.
What sets us apart
Seasonality-proof CX with 2-week 'Moments that matter' sprints and AI sentiment mapping.
Core services
- Journey mapping
- Voice of Customer programmes (NPS / CSAT / CES)
- Service blueprinting
- Support experience design
- Multilingual CX audits
Packages
Digital Health Check
1–2 week scored audit of UX, CX, analytics, accessibility and AI readiness
from €1,900
Moments-that-matter Sprint
2-week focused CX sprint on one critical journey
from €6,500
Continuous Improvement
Monthly measure → find issues → test fixes → report
from €2,500 / mo
UX & Design
Research-led design that works for every user. We build interfaces, design systems and prototypes with accessibility and inclusivity at the core.
What sets us apart
EAA compliance as a service, age-inclusive design, and designing for AI interfaces.
Core services
- User research
- Information architecture
- Prototyping and UI design
- Design systems
- EAA accessibility compliance
Packages
EAA Accessibility Audit
Full compliance review with prioritised fix list
from €1,500
Deep-Dive Audit
Focused review of one flow with prioritised fixes
from €2,500
AI & Automation
We design, build and run AI agents that complete tasks end to end - not chatbots that answer questions. CX thinking built in from the start.
What sets us apart
Agents built on real customer journeys, with the ENTRAILED Agent Lifecycle and Blueprint for every build.
Core services
- AI readiness assessment
- AI strategy and roadmap
- Agent design and build
- Process automation
- AI adoption coaching
- EU AI Act readiness
Packages
AI Opportunity Scan
Review of current processes to find where agents pay off
from €2,500
Agent Starter
1 packaged agent, 1 channel, up to 2 integrations, pilot
from €6,000
Agent Pro
Custom agent or multi-agent workflow, several channels
from €15,000
AgentOps Retainer
Monitoring, tuning, new skills, monthly report
from €450 / mo
Web & App Development
Websites and apps that start from customer insight, come with AI built in, are measured from launch day and keep improving after go-live.
What sets us apart
CX-led builds, AI-native by default, agent-ready websites, measurable from day one, accessible and multilingual by design.
Core services
- Marketing sites and CMS
- Web apps and portals
- Cross-platform mobile apps
- E-commerce and booking engines
- AI-native features
- Integrations and APIs
Packages
Launch Site
Up to 8 pages, 2 languages, CMS, analytics
from €4,500
Growth Site
Custom design, up to 25 pages, 3+ languages, booking or shop
from €9,500
Web App MVP
Core user journey, admin panel, 1–2 integrations
from €18,000
Mobile App MVP
Cross-platform app, core features, app store launch
from €25,000
Care & Grow
Hosting, security, updates, monthly performance report
from €250 / mo
Product Analytics
Numbers paired with qualitative insight. We set up tracking, build dashboards, run experiments and deliver AI-powered weekly insight digests.
What sets us apart
AI weekly insight digests that surface what matters, not just what happened.
Core services
- Tracking plans and implementation
- KPI frameworks
- Dashboards and reporting
- A/B testing and experimentation
- Privacy-first analytics
Packages
Analytics Health Check
Audit of current tracking, gaps, and quick wins
from €1,900
Growth Sprints
Monthly iteration: measure, prioritise, build, test
from €2,000 / mo
Product Management
Fractional product leadership for teams that need senior thinking without a full-time hire. Strategy, roadmaps, discovery and founder coaching.
What sets us apart
Fractional CPO offering - embedded senior product leadership, 2 days a week.
Core services
- Product strategy
- Outcome-based roadmaps
- Discovery-as-a-Service
- Product ops
- Founder coaching
Packages
Fractional CPO
2 days/week embedded product leadership
from €3,500 / mo
Discovery Sprint
5-day structured discovery with actionable roadmap
from €8,000
Innovation
Design sprints, rapid prototyping and venture building for organisations ready to explore what comes next.
What sets us apart
5-day AI prototypes and innovation labs for traditional sectors that want to leap forward.
Core services
- Design sprints
- Ideation workshops
- Rapid prototyping
- MVP validation
- Future-back workshops
Packages
5-day AI Prototype
Working prototype of an AI-powered idea in one week
from €8,000
Not sure where to start?
The Digital Health Check is our most popular entry point. A 1–2 week scored audit that tells you exactly where you stand and where to invest first.
Book a discovery call