ENTRAILED /ahn·trayld/ - in control of the path your customers take
From the first insight to a working product and AI agents that keep improving it. One team, one continuous path.
02
Design
UX, service design, accessibility
03
Build
Web, apps, integrations
04
Automate
AI agents that act, not just answer
05
Improve
Analytics, experiments, retainers
01
Understand
CX research, journeys, Health Check
Digital Health Check · from €1,900
02
Design
UX, service design, accessibility
EAA Accessibility Audit · from €1,500
03
Build
Web, apps, integrations
Launch Site · from €4,500
04
Automate
AI agents that act, not just answer
Agent Starter · from €6,000
05
Improve
Analytics, experiments, retainers
Continuous Improvement · from €2,500 / mo
What we do
Multilingual CX audits and seasonality-proof journeys
EAA compliance as a service, age-inclusive design
Agents that act, not just answer
AI-native, CX-led builds measured from day one
Numbers paired with qualitative insight
Fractional CPO and outcome-based roadmaps
5-day AI prototypes and future-back workshops
AI Agents
Most builders start with the technology. We start with the customer journey, so the agent solves the right problem and hands over to humans at the right moments.
Chatbot
Answers questions from a knowledge base when asked
Agent
Completes tasks, connects to your systems, works on triggers
Handles multilingual guest questions, upsells and bookings 24/7
Hotels, villas, tour operators
Replies to enquiries in minutes, qualifies buyers, books viewings
Real estate, high-ticket services
Manages reservations, reminders, cancellations and waitlists
Golf, wellness, clinics, restaurants
Collects documents, checks completeness, tracks progress
Legal, finance, relocation
How we work
Journey and task mapping
Blueprints and guardrails
Clickable in one week
2-week sprints, measured
Human-in-the-loop pilot
Monitor, tune, repeat
Industries
AI Lead Qualification Agent
AI Client Onboarding Agent
AI Booking Agent
AI Guest Concierge Agent
Work
AI-powered lead qualification and listing management system that cut agent response time and automated follow-ups across channels.
| Step | Before | After | Gain |
|---|---|---|---|
| Enquiry | 100% | 100% | 1× |
| Reply | 48% | 96% | 2× |
| Qualify | 30% | 58% | 1.9× |
| Viewing | 12% | 26% | 2.2× |
| Offer | 3% | 7% | 2.3× |
68%faster response time
End-to-end guest journey mapping and booking flow redesign for a Costa del Sol boutique hotel - from discovery to post-stay engagement.
| Step | Before | After | Gain |
|---|---|---|---|
| Visit | 100% | 100% | 1× |
| Rooms | 54% | 62% | 1.1× |
| Dates | 22% | 38% | 1.7× |
| Book | 4% | 12% | 3× |
| Return | 1% | 5% | 5× |
3×direct booking uplift
Full-stack booking and CRM platform for a wellness retreat brand - calendar sync, payment processing, and personalised guest profiles.
| Step | Before | After | Gain |
|---|---|---|---|
| Discover | 100% | 100% | 1× |
| Browse | 40% | 58% | 1.4× |
| Book | 14% | 26% | 1.9× |
| Attend | 12% | 24% | 2× |
| Rebook | 4% | 10% | 2.5× |
40%repeat booking rate
Multi-venue digital presence with unified reservation, loyalty programme, and kitchen analytics dashboard across four restaurant concepts.
| Step | Before | After | Gain |
|---|---|---|---|
| Search | 100% | 100% | 1× |
| Menu | 60% | 66% | 1.1× |
| Reserve | 18% | 30% | 1.7× |
| Dine | 15% | 27% | 1.8× |
| Return | 5% | 11% | 2.2× |
22%table turnover improvement
Book a free discovery call. We will map where you are, where you want to go, and what it takes to get there.
Book a discovery call