AI Agents
Agents that complete tasks,
not just answer questions.
Most builders start with the technology. We start with the customer journey, so the agent solves the right problem and hands over to humans at the right moments.
Chatbot vs Agent
Agent catalogue
Eight packaged starting points.
Each agent is a tested template we customise to your systems, tone and workflows. You are live in weeks, not months.
Sales & Proposal Agent
Researches prospects, drafts proposals and follow-ups for human review
B2B services, agencies
Lead Qualification Agent
Replies to enquiries in minutes, qualifies buyers, books viewings, updates the CRM
Real estate, high-ticket services
Client Onboarding Agent
Collects documents, checks completeness, answers FAQs, tracks progress
Legal, finance, relocation services
Customer Support Agent
Resolves routine tickets, escalates complex ones with full context
E-commerce, SaaS, service businesses
Insight Agent
Monitors reviews, surveys and analytics; sends weekly findings and alerts
Clients on the Continuous Improvement retainer
Operations Agent
Automates back-office work: reports, invoice chasing, data entry, handovers
SMEs with admin overload
Guest Concierge Agent
Handles multilingual guest questions, upsells, bookings and pre-arrival messages 24/7
Hotels, villas, tour operators
Booking & Scheduling Agent
Manages reservations, reminders, cancellations and waitlists
Golf, wellness, clinics, restaurants
How we build agents
The ENTRAILED Agent Lifecycle
The USP is steps 1 and 2. We start from the customer journey, not the technology - so the agent solves the right problem and hands over to humans at the right moments.
- 01
Discover
Journey and task mapping to find where an agent adds real value
- 02
Design
Agent Blueprint with goals, guardrails, tone and escalation rules
- 03
Prototype
5-day working demo connected to sample data
- 04
Build & Integrate
Systems, data, testing - connected to your CRM, PMS and tools
- 05
Launch
Human-in-the-loop pilot with real users and real data
- 06
Operate & Improve
Monitoring, tuning and feeding insights back into step 1
Every agent gets one
The Agent Blueprint
Before a single line of code, every agent gets a Blueprint that defines what it does, what it must never do, and how it hands over to humans.
Goal and KPIs
Response time, conversion, hours saved - measurable from day one
Task boundaries
What the agent owns vs what it hands to humans
Tools and permissions
Which systems it can access, and with what level of authority
Tone and languages
Matching your brand voice across EN, ES, DE, NL
Guardrails
What it must never do, escalation rules, approval steps for sensitive actions
Evaluation plan
Test scenarios and quality thresholds before go-live
Packages
From discovery to ongoing operations.
Agent Discovery Sprint
Opportunity mapping, 1 Agent Blueprint, business case
Agent Starter
1 packaged agent, 1 channel, up to 2 integrations, pilot
Agent Pro
Custom agent or multi-agent workflow, several channels and integrations
AgentOps Retainer
Monitoring, tuning, new skills, monthly performance report
Agent Academy
Team training to work alongside agents and manage them
Trust built in, not bolted on.
Human-in-the-loop
A person approves payments, contracts and other sensitive actions
Transparency
Users always know they are talking to an AI, as the EU AI Act requires
Monitoring
Logging, dashboards and monthly quality reviews
GDPR-compliant
EU hosting where required, data flows mapped and documented
Ready to put an agent to work?
Start with an Agent Discovery Sprint - in 1–2 weeks you will have a Blueprint, a business case and a clear next step.
Book a discovery call